Unit Head of X-sell Cash Loan Product

Customer Value Management Division

Work Location Ho Chi Minh

Job Level Manager

Job Type Permanent

Qualification Bachelor

Experiences 2 - 3 Years

Salary Negotiable

Industry Financial Institution Division, Banking, Finance / Investment

Deadline to Apply 04/11/2025

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Hướng dẫn ứng tuyển

Bước 1: Điền vào Mẫu thông tin ứng viên SHB Finance , tải mẫu tại đây,
Bước 2: Chọn nút "Nộp Đơn" bên trên để ứng tuyển.
Bước 3: Sau khi hoàn tất bước nộp đơn, check email của Bạn được gửi từ Tuyển dụng SHB Finance – Thư xác nhận ứng tuyển thành công để nắm thông tin và hướng dẫn tuyển dụng tại SHB Finance.

Chúc Bạn Sức khỏe và Thành công.

Job Benefit

Laptop
Insurance
Travel opportunities
Allowances
Employee Shuttle Service
Uniform
Incentive bonus
Health checkup
Training & Development
Salary review
Business Expense
Seniority Allowance
Annual Leave
Sport Club

Job Description

A. Product

- X-sell Cash Loan products development and management

- Accountable for X-sell Cash Loans Value Proposition to customer

- Implementation of different pilots on product pricing, limits and processes effectiveness

- Enhancement of X-sell Cash Loan Products Value Proposition by regular assessment (pilots, customer feedbacks/surveys, market analysis)

- Implementation of Customer Insight analysis in cooperation with Marketing

B. Process

- Development of X-sell process and solutions for better customer journey

- Communication channels management to ensure designed offers delivery to customers

- Participation on development of CRM solutions with related department

- Sales channels management and optimization for X-sell cash loan products with focus of effectiveness

- Responsibility on Customer Journey for X-sell Cash Loan products

C. Reporting/Analytics

- Preparation of daily, weekly and monthly reports for performance tracking of X-sell Cash loan products in cooperation with Data Analytics teams

- Segmentation of customer base for better offering and designing of X-sell cash loan products

- Regular evaluation of Products (pricing, limits…), Processes and Sales channels performance

- Evaluation of different pilots on product, processes and sales channels

- Ad-hoc requests to prepare reports/analytics

Job Requirement

A. Knowledge and Experience

1. Degree: University graduated or above, preferably in other relevant economic disciplines such as IT, Math, Finance, Banking, ..

2. Experience:

- At least 2 years of management experience

- Experience in consumer finance or banking in business divisions such as sales, products, CRM or customer

- Experience in product/sales/process performance management

3. Foreign language: Intermediate or Advanced level of English, can be proven by experience of working in international companies

4. Understanding the unit's products, services, and policies: Detail understanding of the Consumer Finance Products and Processes. Understanding of general concept of CRM and X-sell

B. Professional skills

- Product/Process Development and Management

- Project Management

- Ability to work effectively in change

- Creativity and continuous improvement

- Responsibility; Ethics/compliance; Long-term cohesion; Clear job orientation

- Leadership (Making request, assignment/instruction; making an impact)

Job tags: Unit Head of X-sell Cash Loan Product

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