Senior IT Business Analyst

ABOUT US:

SHBFinance is one of Vietnam’s leading consumer finance companies, serving millions of customers nationwide with a strong commitment to responsible growth, innovation, and customer-centricity.

As part of a strong regional ecosystem backed by Krungsri and MUFG, SHBFinance combines deep local market understanding with international expertise and governance standards.

At SHBFinance, we are building a dynamic, transformation-driven organization where innovation, collaboration, and continuous improvement are highly valued. Our people-centric culture empowers individuals to take ownership, accelerate growth, and create meaningful business impact.

This commitment is recognized through prestigious awards such as Best Companies to Work for in Asia and Best IT Company, reinforcing SHBFinance as an employer of choice within Vietnam’s financial services industry.

Objective:

Manage, coordinate and be responsible for the business unit's feature development requirements for the LOS or Data systems

- Business Requirements Gathering: Collect and analyze business requirements from different stakeholders to understand the business needs.

- Solution Analysis and Design: Develop and propose IT solutions that meet business requirements. Analyze IT systems and business models. Ensure solutions meet business needs and requirements.

- Project Management: Oversee IT projects, ensuring they are completed on time, within scope, and budget.

- Stakeholder Communication: Act as a liaison between IT and business units to facilitate clear communication and understanding.

- Collaboration: Coordinate with IT Functional Teams and Business Units to improve systems and processes.

- Data Analysis and Reporting: Analyze data to inform business decisions and create reports.

- Process Improvement: Identify and implement process improvements within IT and business operations. Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems.

- Documentation: Create and maintain comprehensive project documentation, including Business Requirement Document (BRD), User Requirement Document (URD), Use cases, User Stories, Software Requirement Specification (SRS), and others.

The reasons to become part of SHBFinance

A professional and open working environment that values 5 core principles: "Smart - Honest- Brave- Friendly – Cooperative”

• Working hours from Monday to Friday, with a 1-hour and 30-minute lunch break;

• Friendly colleagues who prioritize the personal development of each individual;

• A spacious and well-equipped office space to support your work;

Special Care for Employees

• Competitive compensation package with regular salary increases. Total annual income up to 14 months' salary per year;

• Lunch allowance of up to 1,200,000 VND per month;

• Exclusive comprehensive health insurance benefits with SHBFC Care;

• Annual health check-ups at top hospitals in Vietnam and statutory social insurance benefits as per state regulations;

• Annual trips and team-building activities.

Focus on Personal Development Support

• Receive guidance, mentorship, and career development support from talented and experienced management;

• Opportunities to participate in major projects and be at the forefront of the consumer finance industry;

• Policies to support educational activities, knowledge sharing, and cultural exchange (Training, Seminars, etc.).

 

#Qualifications

- Bachelor’s degree in Information Technology, Business, or a related field.

- 3.5+ years of experience in business analysis or a related field.

- Proven experience as a Business Analyst in an IT environment.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Technical knowledge and experiencing in BPMN, DMN, database schema, SQL, system communication protocols such as HTTP, Restfull API, Web Service, …etc.

- Familiarity with technical documentation standards, including system architecture, data models, and API documentation such as Open API, Blueprint, etc.

- Familiarity with visualization languages and tools, such as draw.io, BPMN modler (e.g: Camuda Modler), DMN, UML, Entity Relationship diagram, Dataflow diagram, …etc.

- Knowledge of Agile methodologies (e.g: Agile/Scrum). Experience in project management and knowledge of relevant methodologies.

- Proficiency in writing use cases and user stories that effectively communicate user requirements to technical teams.

- Proficient level of English (TOEIC, IELTS certificates or equivalent) to attend meetings with non Vietnamese stakeholders, provide support to applications, help team to take the best decision and document your work.

#Preferred Skills

- Advanced technical skills, including understanding of software development and database systems.

- Knowledge of Agile at enterprise scale (e.g: SAFe, Spotify, LeSS)

- Ability to work under pressure and manage multiple projects.

- Familiarity with the latest industry trends and technologies.

- Having background knowledge in finance, banking, accounting card business domains are preferred (e.g: CFA certification, SAP, SAS …etc).

- Having certificates relate to Project Management, Scrum, Process Management is plus.

- Knowledges and experiencing with complex algorithms and skills about rulesets, decision table, decision tree is plus (e.g: KIE Workbench, Drools, FICO Blaze).

- Knowledge of DWH and Cloud Platform and Banking systems (Core Banking, LOS, BPM, ECM, Card System…) is a plus.

- Having certificates relate to Business Analyst is plus: IIBA Entry Certificate in Business Analysis (ECBA), IIBA Certification of - - Competency in Business Analysis (CCBA) or IIBA Certified Business Analysis Professional (CBAP)