1. Strategy, Policy & Governance
- Develop and enforce rules, procedures, regulations, and guidelines under the Business Operations Centre in alignment with the strategic objectives of the Traditional Sales Division.
- Advise senior management on operational strategies and actively participate in managing and optimizing sales operations.
- Ensure compliance with internal controls, risk management standards, and corporate governance requirements.
2. Business & Human Resource Planning
- Lead annual and quarterly business planning, including resource allocation and organizational structure design for business units.
- Drive human resource planning, including workforce optimization, succession planning, and capability building across sales functions.
- Monitor, assess, and forecast monthly performance, identifying trends, risks, and opportunities to maximize profitability.
3. Performance Management & Incentives
- Design and manage KPIs, performance scorecards, and productivity metrics for all sales staff in the Traditional Sales Division.
- Oversee the development and administration of commission schemes, incentive structures, and performance-related policies.
- Regularly review and refine policies to ensure competitiveness, fairness, and alignment with business objectives.
4. Quality Assurance & Compliance
- Lead the Quality Assurance team to ensure all sales staff comply with company policies, procedures, and regulatory requirements.
- Develop monitoring and audit processes to safeguard operational integrity and customer experience.
- Provide insights and recommendations for continuous improvement in sales quality and compliance culture.
5. Sales Enablement & Training
- Manage the Sales Training team to design and deliver training programs that equip sales staff at all levels with essential knowledge, skills, and behaviors.
- Ensure training programs are aligned with business needs, product knowledge, and market dynamics.
- Drive initiatives to improve sales capabilities, onboarding efficiency, and long-term staff development.
6. Business Promotion & Sales Activation
- Propose and oversee sales promotion programs to inspire and motivate sales channels to achieve and exceed business objectives.
- Collaborate with cross-functional teams (Marketing, Product, Risk, etc.) to design effective sales activation initiatives.
7. Business Intelligence & Reporting
- Lead the Business Intelligence team to provide timely, accurate, and actionable reports and dashboards to support decision-making.
- Standardize reporting processes and ensure data accuracy, accessibility, and alignment with business priorities.
- Leverage data analytics to identify sales trends, customer behavior insights, and improvement opportunities.
